Please provide us with all the information we need to ensure your return is processed quickly and smoothly.

After submitting your request:

1. Send your return yourself using a carrier of your choice to:

GERL. Retourenzentrum
Emil-Hoffmann-Straße 19
50669 Cologne

or

2. Wait for us to contact you to arrange collection, provided you have opted for paid collection by our shipping service provider in this form.

Please note the following points:

1. We accept returns of goods in their unopened, undamaged and unmarked original packaging within 14 days.
2. Procurement items (items that are not part of our stock range and were ordered especially for you) are excluded from return.
3. Medicines are generally excluded from return by law and must be disposed of at the practice.
4. For returns, we charge a 3% handling fee on consumables, subject to a minimum of €1.50 per product; for equipment/ furnishings, a handling fee of 25% of the net value of the goods, subject to a minimum of €50 per product; and on spare parts, a handling fee of 20% of the net value of the goods, subject to a minimum of €10 per product.
5. Always use a sturdy outer box for your return shipment. Original packaging may not be used as a shipping box. Please do not send items in envelopes – these can tear open and the goods may be damaged or lost.
6. Please always enclose a copy of the delivery note or invoice.
7. Please ensure sufficient postage. Shipments that are not prepaid or insufficiently stamped cannot be accepted.
8. Please send the goods to: GERL.-Retourenzentrum, Emil-Hoffmann-Straße 19, 50996 Cologne.
9. We will gladly collect your return shipment for a fee of € 8.50 per parcel. Pickup and label provision are only possible in Germany.

Return of temperature-controlled goods: